FAQ

How long does shipping take?

Orders ship from the United States and typically arrive in 5–7 business days. You’ll get tracking by email as soon as your order leaves.

Where do you ship?

US addresses only, for now.

What’s your return policy?

30 days, unopened and in original packaging. If something arrives damaged or wrong, we’ve got you — email us and we’ll make it right. Refunds go back to your original payment method within 5–10 business days of us receiving the return.

Is checkout secure?

Yes. Payments are processed over encrypted, PCI-compliant checkout. We never see or store your card details.

How do I get the 10% welcome discount?

Join the email list on our homepage and use code WELCOME10 at checkout.

I need help with my order.

Email roy@eprock.com — a real person (me) will get back to you.